Terms of booking

RC Psychotherapy is the trading name of Rosemary Chaney, an IACP-accredited counsellor and psychotherapist working as a sole trader. Rosemary works to the IACP Code of Ethics and Practice.

• Gorey: Bodhi, 14 Main Street, Gorey, Co. Wexford, Y25 E8N5
• Dublin: 24 O'Connell Avenue, off Berkeley Road, Phibsborough, Dublin 7, D07 XV57
• Email: Info@RCpsychotherapy.ie · Phone: 087 458 0150

• Individual counselling and psychotherapy: 50 minutes, in Gorey, in Phibsborough, Dublin 7, or online by secure video.
• Couples counselling: 60 minutes, in Gorey or Dublin 7.
• Clinical supervision for counsellors and psychotherapists.

Sessions are for adults aged 18 and over.

• Current fees are on the fees page. The price shown is the total you pay. There are no booking or card surcharges.
• When you book online, you pay by card through Stripe, and your session is confirmed once payment goes through.
• For in-person sessions arranged directly with Rosemary, you can pay by card, bank transfer or cash at the end of the session.

1. You choose a service, a place and a time.
2. You enter your name, email and phone number, and confirm you are 18 or over.
3. You agree to these terms and the privacy notice.
4. If your session is within 14 days, you ask for it to go ahead within your cancellation period (see below).
5. You press Book and pay. This places an order with an obligation to pay.
6. Your time is held for 30 minutes while you pay. Your booking is confirmed by email once payment goes through.

If you book online, the Consumer Rights Act 2022 gives you the right to cancel within 14 days of the day you book, without giving a reason.

• To cancel, use the manage link in your confirmation email, email Info@RCpsychotherapy.ie, or call 087 458 0150. You can use the model form below, but you don't have to.
• If you cancel within 14 days and before your session has taken place, you get a full refund, without any fee, within 14 days, to the card you paid with.
• If you ask for your session to take place within the 14 days, and it then takes place, you lose the right to cancel that session.

• Please give at least 48 hours' notice to change or cancel an in-person session, and 24 hours for an online session.
• Sessions cancelled with less notice are charged in full unless the circumstances are exceptional. This does not affect your right to cancel within 14 days of booking, as set out above.
• If Rosemary has to cancel, you choose between a full refund and a new time.

• Sessions take place on a secure video platform. Rosemary confirms the details with you before your first online session.
• You need a private room where you won't be overheard or interrupted, and a stable internet connection.
• You need to be in Ireland during your session. Rosemary will check where you are at the start of each online session.
• Neither of you records a session without the other's written agreement.
• If the connection fails, Rosemary will try to reconnect or call you.

RC Psychotherapy cannot respond to emergencies. If you are in danger now, call 112 or 999, or go to your nearest emergency department. Samaritans: 116 123, free, day or night.

What you share in sessions is confidential within the limits explained on our confidentiality page.

If you're unhappy with any part of our service, please tell Rosemary first, by email or phone, and she will respond within 14 days. If it isn't resolved, you can use the IACP's complaints procedure, as Rosemary is an IACP member. Your rights as a consumer are explained by the Competition and Consumer Protection Commission.

• Nothing in these terms limits your rights under Irish consumer law, or any liability that cannot be limited by law.
• These terms are governed by Irish law, and the Irish courts can deal with any dispute.
• We may update these terms. The version that applies is the one shown when you book.